Return of goods

Return and Refund Policy

At ChapterCharms, we strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, we offer a straightforward return and refund policy to guarantee your peace of mind.

30-Day Return Window

You have a 30-day window from the date of delivery to return eligible items for a refund or exchange. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.

Simple Return Process

To initiate a return:
1. Contact our customer support team within the 30-day period to request a return authorization.
2. Pack the item securely, ensuring all original tags and packaging are included.
3. Ship the item back to us using a reliable shipping method with tracking.

Refunds and Exchanges

Once we receive the returned item and verify its condition, we'll process your refund or exchange within 14 business days. Refunds will be issued to the original payment method used during purchase.

Non-Returnable Items

Certain items cannot be returned due to hygiene or safety reasons. These may include intimate apparel (e.g., undergarments, swimwear), items marked as final sale, or customized/personalized items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately, and we'll assist in promptly resolving the issue to your satisfaction.

Contact Us

For any inquiries or assistance regarding returns and refunds, please contact our dedicated customer support team. Your satisfaction is paramount, and we're committed to ensuring a smooth and hassle-free experience.

Thank you for choosing iPhytoshop. Your trust in our products and services is greatly appreciated.