Shipping Policy

Thank you for choosing ChapterCharms for your shopping needs. We aim to provide you with a seamless and efficient shopping experience, including reliable and transparent shipping services. Please read our shipping policy carefully to understand how we handle the shipment of your orders.

1. Order Processing Time:

All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Times:

We offer standard and expedited shipping options.
Standard Shipping: Estimated delivery time is 3-7 business days.
Expedited Shipping: Estimated delivery time is 1-3 business days.
Please note that delivery times may vary depending on your location.

3. Shipping Costs:

Shipping costs are calculated based on the weight of your order and your delivery address.
You can view the shipping cost before completing the checkout process.

4. Tracking Information:

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your order's status and location through our website or the carrier's tracking system.

5. International Shipping:

We currently offer international shipping to select countries.
International shipping rates and delivery times vary based on the destination.

6. Customs and Duties:

International orders may be subject to customs duties and taxes imposed by the destination country.
Customers are responsible for any customs charges incurred.

7. Shipping Partners:

We partner with reputable carriers to ensure the safe and timely delivery of your orders.
Our shipping partners include DHL, FedEx.

8. Shipping Restrictions:

Some items may be restricted for shipping to certain locations due to legal or logistical reasons.
Please check the product description for any shipping restrictions.

9. Undeliverable Packages:

In the event that a package is undeliverable due to incorrect address information provided by the customer, the customer will be responsible for any additional shipping charges.

10. Delays and Exceptions:

While we strive to meet the estimated delivery times, unforeseen circumstances or events beyond our control may cause delays. We appreciate your understanding in such situations.

Thank you for choosing ChapterCharms. We appreciate your business!